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If you have installation, technical or troubleshooting questions please contact us at SUPPORT.

Frequently Asked Questions

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  • I installed the unit on the motorcycle and nothing lights up.

    You might be missing the 1 amp fuse in the fuse holder. Install the fuse that comes as part of the installation kit in the fuse holder on the red ignition-on power wire.

  • The directional lights are inverted.

    The blue and yellow leads from the motorcycle transceiver unit were reversed upon installation on the motorcycle.

  • My batteries are only lasting about a week and a half. Is that normal?

    Customers have reported on average about two months worth of battery usage. Police units have reported about 4 weeks of battery usage and they are heavy users. If you find your battery not lasting more than a week or two we suggest updating the firmware on the helmet unit by going to the support page and downloading the latest version. Follow the instructions for Android or iOS to do the update. We also suggest using Lithium batteries. Their power profile is much more compatible with inView than regular alkaline batteries.

  • I am unable to update my helmet unit with my smartphone.

    • If you are trying to connect to the helmet unit and it does not show up on the connection field make sure there are working batteries in the unit. If not, install fresh Lithium batteries. • If there are working batteries in the helmet unit and it still does not connect, check to see if the motorcycle is on with the MC unit installed. The helmet transceiver may be connected to the MC transceiver and thereby not allowing another connection by the inView app. The motorcycle should be off and the inView MC unit should not have any LEDs illuminated. • If you cannot connect to and see the MC transceiver in the inView app, please make sure the motorcycle is powered on. You can verify this by checking the LED lights on the MC transceiver. There should be one LED lit by the red wire on the transceiver unit. For motorcycle transceiver with current version 1.03 there will be two LEDs lit: one by the power and one by the right turn wire.

  • I am unable to update my motorcycle unit with my smartphone.

    • If the motorcycle unit is on with one LED showing and Nordic Buttonless does not show on the connection screen this is a known issue and can only be fixed by turning the MC on/off/on a couple of times while paying attention to the LED lights on the MC board. When you turn the MC unit on and you see a double flash of the MC unit brake LED and accessory brake LED, the unit should connect and show Nordic Buttonless on the smart phone connection screen after "reconnecting" in the inView app. You should now be able to update the firmware. Please note - the helmet unit should be out of range or the batteries should be removed during this process. • If you are getting a Bluetooth error trying to connect to the motorcycle transceiver you are most likely using an android device to update the firmware. To fix this error you have to clear the cache and force close the inView app. Then power cycle the MC unit and retry the connection to the MC unit for the firmware update. o To clear the cache on your Android device open Settings then open Apps. Find and Tap the inView app. Tap Force Stop and then tap OK on the confirmation screen. o Tap Storage and then tap clear cache. Cache will now read 0 Kb and has been cleared. Once this is done, you should be able to connect.