Questions?

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We’re here to assist.

Please review our FAQs to the left. Our support page includes downloadable instructions, warranty information and an installation video.

For additional installation, technical or troubleshooting support, please contact us at support@thirdeyedesigninc.com

  • To install the inView motorcycle unit, how do I find the wires for my brakes and turn signals?

    To identify the wires on your motorcycle you can consult the wire diagram specific to your make and model from the internet. The wire diagram should indicate which color wire connects to the brake, left and right signals. You can then find those color wires on your bike and tap into them. If you remo...

  • Not everyone wears a helmet, are there other mounting options?

    Sure! We will have jacket clips, magnetic mounts and ways to add it to your boat or trailer. Stay tuned!

  • I know I have seen this before.

    You may have seen a very different product. There is a reason a wireless helmet brake and signal light hasn’t existed successfully before. Our technology didn’t exist. Dimly lit LEDs, poor battery life, on and off switches and lack of other features don’t make for a compelling product. Third Ey...

  • Gmax has a system, how is yours different?

    Our unit is quite different from the Gmax. Since they need to focus most of their battery power on RF communication, their unit must be turned on and off every time you ride and the LEDs are not very bright – even at night. They don’t integrate turn signals and their system won’t work on CAN Bu...

  • Can it be swapped between helmets?

    Absolutely! We worked closely with 3M to secure a special hook and loop mounting system that is safe for your helmet, unobtrusive when the unit is not on your helmet, is secure in any weather conditions and allows for easy transfer between helmets. It is designed to break away in the event of a crash...

  • Will there be add-ons available later? For example, I’d like to be able to get a second mount for my wife’s helmet. That way when we ride two-up I can put it on hers.

    The unit comes with two mounts – and is easily transferred between helmets. We offer additional transmitters and receivers separately for families who share one bike or for individuals who have more than one bike but fewer helmets.

  • What is the expected battery life and what kind of batteries does inView use?

    inView uses (2) AAA batteries. We recommend Lithium batteries.  Participants in our pilot program used them for one to three months. Our RF protocol uses almost no battery energy – so battery consumption relates directly to LED use – the more you are on your brake the faster you need to change t...

  • How hard is inView to install?

    The inView system installs easily. It requires only basic tools. The toughest part of the installation is finding the wires for brake, left and right signal lights.

    The motorcycle unit is sealed and can be located almost anywhere – under the seat, behind the seat, etc. – wherever wires are...

  • Can the helmet light/receiver be installed on a shorty helmet?

    Our unit can be installed on any standard DOT helmet meant for street use with a smooth hard surface (i.e. it won’t adhere to a leather covered helmet). The only other requirement is the real-estate to install it – an unobstructed surface area of approximately 5″ x 2.5″.

  • Where can I buy one of your units?

    inView is available through our web site. They are also available at select dealers.

  • Do you have products other than the motorcycle helmet brake and signal light?

    Yes. A wireless bicycle running and brake light is in prototype and we will offer a snowmobile brake and running light.

  • Will it work with CAN-Bus systems?

    Yes! Our technology was designed to work with virtually all 12v motorcycle electrical systems.

  • Is your technology safe?

    Absolutely! Our receiver produces less RF noise or radiation than a 20” loop of wire. In addition, it is not impacted by typical infrared or radio frequency noise often found in urban areas.

  • How much does inView cost?

    With US design and manufacturing, inVIEW is available at $249.95 in our online store. This includes the helmet unit, the motorcycle unit and all the parts needed to install it on any bike. It also comes with the inView app that allows you to update...

  • I have more than one motorcycle, can I use one helmet light with all of them?

    Absolutely! A single inView helmet light can be linked to multiple transmitters. (e.g. someone who rides more than 1 bike)

  • I have one motorcycle but multiple helmets, can I link them all to a single motorcycle?

    Yes! A single transmitter can be linked to multiple receivers (or helmets – e.g., 1 motorcycle in a family with more than 1 driver).

  • Won’t the brake light blind my passenger?

    Our high performance attachment method allows you to easily move it to a passenger helmet when necessary. Our OEM/integrated unit (Phase II) features a temporary override feature which allows the light to be temporarily disabled via a magnetic key fob when worn with a passenger. This feature automati...

  • The inView Helmet Light isn’t working properly on my Indian motorcycle.

    Probable Cause: Indian motorcycles require an additional step to properly configure the inView unit to run with their electrical system.

    Solution: This configuration option is done through the inView app available on iOS or Android. After connecting to the mot...

  • When the motorcycle is turned on, the helmet unit continuously flashes both directional lights and chirps.

    Probable Cause: The inView helmet unit was installed or positioned up-side-down when it connected to the motorcycle.

    Solution: Simply turn the helmet unit right side up – either removing it and reinstalling it from the helmet. If the helmet was upside do...

  • After Installing the inView Helmet Brake and Turn Signal Light System, the Power-on LED on the motorcycle unit shows on and I’m unable to get brake or signal lights on the inView helmet unit.

    Probable Cause: Old Firmware in the motorcycle unit

    Solution: Upgrade the firmware on the inView motorcycle unit. Please follow the iOS or Android firmware upgrade instructions. If “Nordic Buttonless” does not show up in the list of Connected Devic...

  • I installed the inView unit on the motorcycle and none of the LEDs on the motorcycle unit light up.

    Probable Cause: You might be missing the 1 amp fuse in the fuse holder.

    Solution: Install the fuse that comes as part of the installation kit in the fuse holder on the red ignition-on power wire. If it is already installed, please check that the fuse is good. ...

  • Battery usage is higher than normal.

    Probable Cause 1: MC unit installed on Motorcycle is always on

    Solution: Is the unit connected to switched power? Are LEDs on the MC unit always on – even when the motorcycle is turned off? MC unit power should NOT be connected directly to the battery.

  • I am unable to connect the inView helmet unit to the inView app.

    Probable Cause 1: Low/No battery in the helmet unit.

    Solution 1: Test the batteries to be sure they are fully charged. We have found batteries fresh out of the package that had little charge left.

    Solution 2: If the batteries are OK, yo...

  • Why is there an accessory brake light included in the kit?

    First of all it adds additional brake lighting in the back. You can never have enough lights on the rear of the bike.  Especially if you are stopped at a light.

    But the second reason, and most important reason why we included this additional light is for the passive braking. When you slow dow...

  • When turning on the motorcycle the hazard lights flash on the helmet unit. Pressing the brake shows up alternating brake and hazard lights.

    Probable Cause: The motorcycle unit is set to Indian mode when the motorcycle is not an Indian motorcycle.

    Solution: Change motorcycle setup in the inView app to None-Indian Mode: Turn ignition on for the motorcycle. Open inView App. Tap Connect Device. Tap in...

  • Brake lights flicker or only light up on one side.

    Probable Cause: Low Battery indication

    Solution: Install new (Lithium) batteries. If the problem persists, please test the batteries. We have found, even brand new batteries are not always fully charged.

  • Lights on the helmet unit do not respond correctly to brake or signal input from the motorcycle.

    Probable Cause: Wiring to the motorcycle unit may not be correct.

    Solution 1: First verify that the helmet unit is working properly by connecting to it using the inView app on your phone. If all functions on the app respond correctly to the helmet then there i...

  • I’m riding with another inView user and my helmet light is connected to the other rider’s motorcycle.

    Probable Cause: Helmet unit was oriented in such a way that the other MC unit saw it first.

    Solution: This issue will self correct as you ride apart and distance from each other. Once an inView unit is out of range it will disconnect from the MC unit and autom...

  • Brake light flashes upon turn signal activation on my HD

    Probable Cause: Brake and turn signal are on the same circuit

    Solution: inView requires a dedicated brake and turn signal input. On some motorcycles, such as HD Roadglide, the rear tail lights use the same wire for brake and turn signal input. In this case tur...