Frequently Asked Questions

Product Support

Product

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  • 1) To install the inView motorcycle unit, how do I find the wires for my brakes and turn signals?

    To identify the wires on your motorcycle you can consult the wire diagram specific to your make and model from the internet. The wire diagram should indicate which color wire connects to the brake, left and right signals. You can then find those color wires on your bike and tap into them. If you remove a turn signal, you will likely see the color of the wire leading to it. This makes it easier to trace the same color wire under the rider or pillion seat.

  • 2) Not everyone wears a helmet, are there other mounting options?

    Sure! We will have jacket clips, magnetic mounts and ways to add it to your boat or trailer. Stay tuned!

  • 3) I know I have seen this before.

    You may have seen a very different product. There is a reason a wireless helmet brake and signal light hasn’t existed successfully before. Our technology didn’t exist. Dimly lit LEDs, poor battery life, on and off switches and lack of other features don’t make for a compelling product. Third Eye inVIEW is dramatically different – in every aspect. The unit you may be referring to is dramatically different than ours. We are very familiar with it and others that claim to do the same thing. Since they need to focus most of their battery power on RF communication, their unit must be turned on and off every time you ride. Forget to turn it on and it won’t help you, forget to turn it off and the batteries will be dead the next time you need to use it. We have one of these – and the LEDs are not bright – even at night. inView exceeds DOT specifications and is very bright even in direct sun. Their system won’t work on CAN Bus motorcycles. It’s not programmable and upgradable and cannot be moved from helmet to helmet (ie driver to passenger). We couldn’t find a single helmet it would fit to properly. Ours works on any helmet and any motorcycle. inView offers built in diagnostics so you know the helmet is connected and working properly. We can turn on features like brake modulation, there is much more. And, inView is proudly made in the USA.

  • 4) Gmax has a system, how is yours different?

    Our unit is quite different from the Gmax. Since they need to focus most of their battery power on RF communication, their unit must be turned on and off every time you ride and the LEDs are not very bright – even at night. They don’t integrate turn signals and their system won’t work on CAN Bus motorcycles. It’s not programmable and upgradable and cannot be moved from helmet to helmet (ie driver to passenger). They have done a nice job with integration, but their light works on a couple of models of Gmax helmets only. Ours works on any helmet and any motorcycle.

  • 5) Can it be swapped between helmets?

    Absolutely! We worked closely with 3M to secure a special hook and loop mounting system that is safe for your helmet, unobtrusive when the unit is not on your helmet, is secure in any weather conditions and allows for easy transfer between helmets. It is designed to break away in the event of a crash.

  • 6) Will there be add-ons available later? For example, I’d like to be able to get a second mount for my wife’s helmet. That way when we ride two-up I can put it on hers.

    The unit comes with two mounts – and is easily transferred between helmets. We offer additional transmitters and receivers separately for families who share one bike or for individuals who have more than one bike but fewer helmets.

  • 7) What is the expected battery life and what kind of batteries does inView use?

    inView uses (2) AAA batteries. We recommend Lithium batteries.  Participants in our pilot program used them for one to three months. Our RF protocol uses almost no battery energy – so battery consumption relates directly to LED use – the more you are on your brake the faster you need to change the batteries (that said, LEDs are getting both brighter and more efficient all the time).

  • 8) How hard is inView to install?

    The inView system installs easily. It requires only basic tools. The toughest part of the installation is finding the wires for brake, left and right signal lights.

    The motorcycle unit is sealed and can be located almost anywhere – under the seat, behind the seat, etc. – wherever wires are easy to get to.  Once those wires are located, we use Posi-tap connectors that can tap the wires in such a way that wire integrity is maintained. The motorcycle unit connects to switched-power, ground, brake and left and right directional. It draws almost no power and works on all motorcycles, including those with CAN-Bus electrical systems. Once installed, it requires no maintenance or user intervention. It syncs automatically with your motorcycle and sends brake and turn signals to your helmet receiver.

    The helmet unit attaches easily with special 3M Dual-Lock tape. Two mounts are included so it can be switched easily between helmets. Batteries are installed by removing 2 screws.

  • 9) Can the helmet light/receiver be installed on a shorty helmet?

    Our unit can be installed on any standard DOT helmet meant for street use with a smooth hard surface (i.e. it won’t adhere to a leather covered helmet). The only other requirement is the real-estate to install it – an unobstructed surface area of approximately 5″ x 2.5″.

  • 10) Where can I buy one of your units?

    inView is available through our web site. They are also available at select dealers.

  • 11) Do you have products other than the motorcycle helmet brake and signal light?

    Yes. A wireless bicycle running and brake light is in prototype and we will offer a snowmobile brake and running light.

  • 12) Will it work with CAN-Bus systems?

    Yes! Our technology was designed to work with virtually all 12v motorcycle electrical systems.

  • 13) Is your technology safe?

    Absolutely! Our receiver produces less RF noise or radiation than a 20” loop of wire. In addition, it is not impacted by typical infrared or radio frequency noise often found in urban areas.

  • 14) How much does inView cost?

    With US design and manufacturing, inVIEW is available at $249.95 in our online store. This includes the helmet unit, the motorcycle unit and all the parts needed to install it on any bike. It also comes with the inView app that allows you to update the firmware. Both the helmet and motorcycle units are updated with this app.

  • 15) I have more than one motorcycle, can I use one helmet light with all of them?

    Absolutely! A single inView helmet light can be linked to multiple transmitters. (e.g. someone who rides more than 1 bike)

  • 16) I have one motorcycle but multiple helmets, can I link them all to a single motorcycle?

    Yes! A single transmitter can be linked to multiple receivers (or helmets – e.g., 1 motorcycle in a family with more than 1 driver).

  • 17) Won’t the brake light blind my passenger?

    Our high performance attachment method allows you to easily move it to a passenger helmet when necessary. Our OEM/integrated unit (Phase II) features a temporary override feature which allows the light to be temporarily disabled via a magnetic key fob when worn with a passenger. This feature automatically resets to normal operation after pre-set period of inactivity (this eliminates having the unit remain disabled unintentionally).

Support

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  • 1) The inView Helmet Light isn’t working properly on my Indian motorcycle.

    Indian motorcycles require an additional step to properly configure the inView unit to run with their electrical system. This configuration option is done through our inView app available on iOS or Android. After connecting to the motorcycle touch the “Setup Motorcycle” button to set the MC unit to Indian MC mode.

  • 2) When I replace the batteries, the inView helmet unit starts flashing the amber lights and beeps.

    This will happen when the motorcycle is on and the inView helmet unit is positioned up-side-down. As soon as you re-position(turn right side up) the helmet unit it will stop flashing and beeping.

    Do not turn the motorcycle off. Be sure to turn the helmet unit right side up. If the motorcycle is turned off before correcting the helmet unit it may not reset itself and will not turn back on. To fix/reset the helmet unit you have to remove the batteries and put them back in.

  • 3) After Installing the inView Helmet Brake and Turn Signal Light System, the Power-on LED on the motorcycle unit shows on, but I’m unable to get brake or signal function on the inView helmet unit.

    The fix for this is to upgrade the Firmware on the inView motorcycle unit. Please follow the iOS or Android firmware upgrade instructions. If “Nordic Buttonless” does not show up in the list of Connected Devices in the inView App, you may need to power the unit off/on a couple of times (ignition on/off).

  • 4) I installed the inView unit on the motorcycle and nothing lights up.

    Potential Cause: You might be missing the 1 amp fuse in the fuse holder.

    Solution: Install the fuse that comes as part of the installation kit in the fuse holder on the red ignition-on power wire. Please check that the fuse is good,. if it is already installed. A spare is provided.

  • 5) The batteries in my inView Helmet Light are only lasting about a week and a half. Is that normal?

    Customers have reported on average about two months worth of battery usage on the inView Helmet Light. Police units have reported about 4 weeks of battery usage and they are heavy users. If you find your battery not lasting more than a week or two we suggest updating the firmware on the helmet unit by going to the support page and downloading the latest version. Follow the instructions above for Android or iOS to perform the update. We also suggest using Lithium batteries. Their power profile is much more compatible with inView than regular alkaline batteries.

    To get the best battery life, make sure your MC unit is connected to IGNITION-ON power and is not always on! We also found that some customers have not disconnected the inView app from the helmet unit after testing it. Be sure to “Disconnect Device” after testing with the app.

    Another thing we have found is that new batteries out of the package are NOT always at full capacity. We use a MINI-MBT pulse load battery tester by ZTS. We have tested fresh batteries that were either not fully charged or dead. Customers have called us multiple times indicating erratic behavior from their helmet unit and indicating having installed fresh batteries. When testing the batteries they found they were not at full capacity. They changed batteries and the helmet unit started working properly.

  • 6) I am unable to update my inView Helmet Unit with my smartphone.

    If you are trying to connect to the inView Helmet unit and it does not show up on the connection field in the inView App make sure there are working batteries in the unit. If not, please install fresh Lithium batteries. If there are working batteries in the helmet unit and it still does not connect, please insure that the helmet unit is not connected to the motorcycle (the inView motorcycle transceiver must be powered off). If the steps above do not work, please remove and reinstall the batteries in the helmet unit to reset the connection.

  • 7) I am unable to update the inView Motorcycle Unit with my smartphone.

    If the inView motorcycle unit is on with one LED showing and “Nordic Buttonless” or “inView Motorcycle” does not show on the connection screen this is a known issue and can only be fixed by turning the MC on/off/on a couple of times while paying attention to the LED lights on the MC board. When you turn the MC unit on and you see a double flash of the MC unit brake LED and accessory brake LED, the unit should connect and show “Nordic Buttonless” or “inView Motorcycle” on the smart phone connection screen after “reconnecting” in the inView app. You should now be able to update the firmware. Please note – the helmet unit should be out of range or the batteries should be removed during this process. If you are getting a Bluetooth error trying to connect to the motorcycle transceiver you are most likely using an android device to update the firmware. To fix this error you have to clear the cache and force close the inView app. Then power cycle the MC unit and retry the connection to the MC unit for the firmware update. To clear the cache on your Android device open Settings then open Apps. Find and Tap the inView app. Tap Force Stop and then tap OK on the confirmation screen. Tap Storage and then tap Clear Cache. Cache will now read 0 Kb and has been cleared. Once this is done, you should be able to connect to “Nordic Buttonless” in the inView App and update the firmware.

  • 8) Why is there an accessory brake light included in the kit?

    This light is installed anywhere near the brake light. Could be on the brake light itself, on the bottom of a top case, or on the license plate bracket.

    First of all it adds additional brake lighting in the back. You can never have enough lights on the rear of the bike.  Especially if you are stopped at a light.

    But the second reason, and most important reason why we included this additional light is for the passive braking. When you slow down by way of letting off the throttle or down shifting, but not using your brakes, this action lights up the helmet light and accessory brake light. This lets people behind you know that you are slowing down, but not using your brakes.

    You should not skip this step in the installation as this light is easily connected to the motorcycle unit.

  • 9) Inversion protection may cause the helmet unit to stop working.

    Do you turn your helmet right side up after inversion protection warning?
    Not turning the unit right side up can cause the helmet unit to stop working.

    Imagine this scenario: You turn your motorcycle on and your helmet light flashes all amber lights along with chirping and vibration. (The helmet unit is warning you that the unit is upside-down)
    You wonder what is going on and you turn your motorcycle off.
    The helmet light stops flashing and chirping.
    You still have not turned the helmet light right side up.
    Then you start up the motorcycle and the helmet will not connect.
    Repeated attempts to start up and shut down the bike, does not correct the connection from the MC to the helmet unit.

    Thanks to the help of one of our customers who tested this scenario, we found the way to fix this: Just remove the batteries and reinstall them. Our engineers are working this issue and will fix this in a future firmware update.

  • 10) When turning on the motorcycle all amber lights flash on the helmet unit. Pressing the brake shows up alternating red and amber.

    Potential Cause: The motorcycle unit is set to Indian mode when the motorcycle is not an Indian motorcycle.

    Solution: Change motorcycle setup in the inView app to None-Indian Mode: Turn ignition on for the motorcycle. Open inView App. Tap Connect Device. Tap inView Motorcycle. Tap Setup Motorcycle. Tap Set to Non-Indian MC Mode. Confirm new mode by tapping OK. This will disconnect the MC unit from the app. Re-Connect to the MC unit to verify setting.

  • 11) Only four red LEDs light on one side of the helmet unit light up when applying the brakes. This can also show as short bursts of just red or amber LEDs (a flicker)

    Potential Cause: Low Battery indication

    Solution: Install new Lithium batteries. If that still does not work then test the batteries. We have found that not all batteries out of a new pack are fully charged.

  • 12) Lights on the helmet unit do not respond correctly to brake or signal input from the motorcycle.

    Potential Cause: Wiring to the motorcycle unit may not be correct.

    Solution 1: First verify that the helmet unit is working properly by connecting to it using the inView app on your phone. If all functions on the app respond correctly to the helmet then there is a wiring issue. Be sure that the connections are tight. Is the ground connected to the metal frame and not to a plastic cover? Make sure to disconnect inView Helmet from the inView app after testing. If you have a multimeter or 12 volt tester you can validate the circuit you are tapping into works as expected.

    Solution 2: Verify connections to right, left and brake signal wires are correctly wired to the left, right and brake wires on the motorcycle.

    Solution 3: Check the fuse on the red lead. Replace the fuse if it is blown. Is the MC unit grounded correctly? Connect the ground wire to the metal frame of the MC and not to a plastic cover. Be sure the wire connections are tight.

Wireless Brake Light and Turn Signal

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