Frequently Asked Questions

FAQ Troubleshooting Guide

FAQ

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  • 1) To install the inView motorcycle unit, how do I find the wires for my brakes and turn signals?

    To identify the wires on your motorcycle you can consult the wire diagram specific to your make and model from the internet. The wire diagram should indicate which color wire connects to the brake, left and right signals. You can then find those color wires on your bike and tap into them. If you remove a turn signal, you will likely see the color of the wire leading to it. This makes it easier to trace the same color wire under the rider or pillion seat.

  • 2) Not everyone wears a helmet, are there other mounting options?

    Sure! We will have jacket clips, magnetic mounts and ways to add it to your boat or trailer. Stay tuned!

  • 3) I know I have seen this before.

    You may have seen a very different product. There is a reason a wireless helmet brake and signal light hasn’t existed successfully before. Our technology didn’t exist. Dimly lit LEDs, poor battery life, on and off switches and lack of other features don’t make for a compelling product. Third Eye inVIEW is dramatically different – in every aspect. The unit you may be referring to is dramatically different than ours. We are very familiar with it and others that claim to do the same thing. Since they need to focus most of their battery power on RF communication, their unit must be turned on and off every time you ride. Forget to turn it on and it won’t help you, forget to turn it off and the batteries will be dead the next time you need to use it. We have one of these – and the LEDs are not bright – even at night. inView exceeds DOT specifications and is very bright even in direct sun. Their system won’t work on CAN Bus motorcycles. It’s not programmable and upgradable and cannot be moved from helmet to helmet (ie driver to passenger). We couldn’t find a single helmet it would fit to properly. Ours works on any helmet and any motorcycle. inView offers built in diagnostics so you know the helmet is connected and working properly. We can turn on features like brake modulation, there is much more. And, inView is proudly made in the USA.

  • 4) Gmax has a system, how is yours different?

    Our unit is quite different from the Gmax. Since they need to focus most of their battery power on RF communication, their unit must be turned on and off every time you ride and the LEDs are not very bright – even at night. They don’t integrate turn signals and their system won’t work on CAN Bus motorcycles. It’s not programmable and upgradable and cannot be moved from helmet to helmet (ie driver to passenger). They have done a nice job with integration, but their light works on a couple of models of Gmax helmets only. Ours works on any helmet and any motorcycle.

  • 5) Can it be swapped between helmets?

    Absolutely! We worked closely with 3M to secure a special hook and loop mounting system that is safe for your helmet, unobtrusive when the unit is not on your helmet, is secure in any weather conditions and allows for easy transfer between helmets. It is designed to break away in the event of a crash.

  • 6) Will there be add-ons available later? For example, I’d like to be able to get a second mount for my wife’s helmet. That way when we ride two-up I can put it on hers.

    The unit comes with two mounts – and is easily transferred between helmets. We offer additional transmitters and receivers separately for families who share one bike or for individuals who have more than one bike but fewer helmets.

  • 7) What is the expected battery life and what kind of batteries does inView use?

    inView uses (2) AAA batteries. We recommend Lithium batteries.  Participants in our pilot program used them for one to three months. Our RF protocol uses almost no battery energy – so battery consumption relates directly to LED use – the more you are on your brake the faster you need to change the batteries (that said, LEDs are getting both brighter and more efficient all the time).

  • 8) How hard is inView to install?

    The inView system installs easily. It requires only basic tools. The toughest part of the installation is finding the wires for brake, left and right signal lights.

    The motorcycle unit is sealed and can be located almost anywhere – under the seat, behind the seat, etc. – wherever wires are easy to get to.  Once those wires are located, we use Posi-tap connectors that can tap the wires in such a way that wire integrity is maintained. The motorcycle unit connects to switched-power, ground, brake and left and right directional. It draws almost no power and works on all motorcycles, including those with CAN-Bus electrical systems. Once installed, it requires no maintenance or user intervention. It syncs automatically with your motorcycle and sends brake and turn signals to your helmet receiver.

    The helmet unit attaches easily with special 3M Dual-Lock tape. Two mounts are included so it can be switched easily between helmets. Batteries are installed by removing 2 screws.

  • 9) Can the helmet light/receiver be installed on a shorty helmet?

    Our unit can be installed on any standard DOT helmet meant for street use with a smooth hard surface (i.e. it won’t adhere to a leather covered helmet). The only other requirement is the real-estate to install it – an unobstructed surface area of approximately 5″ x 2.5″.

  • 10) Where can I buy one of your units?

    inView is available through our web site. They are also available at select dealers.

  • 11) Do you have products other than the motorcycle helmet brake and signal light?

    Yes. A wireless bicycle running and brake light is in prototype and we will offer a snowmobile brake and running light.

  • 12) Will it work with CAN-Bus systems?

    Yes! Our technology was designed to work with virtually all 12v motorcycle electrical systems.

  • 13) Is your technology safe?

    Absolutely! Our receiver produces less RF noise or radiation than a 20” loop of wire. In addition, it is not impacted by typical infrared or radio frequency noise often found in urban areas.

  • 14) How much does inView cost?

    With US design and manufacturing, inVIEW is available at $249.95 in our online store. This includes the helmet unit, the motorcycle unit and all the parts needed to install it on any bike. It also comes with the inView app that allows you to update the firmware. Both the helmet and motorcycle units are updated with this app.

  • 15) I have more than one motorcycle, can I use one helmet light with all of them?

    Absolutely! A single inView helmet light can be linked to multiple transmitters. (e.g. someone who rides more than 1 bike)

  • 16) I have one motorcycle but multiple helmets, can I link them all to a single motorcycle?

    Yes! A single transmitter can be linked to multiple receivers (or helmets – e.g., 1 motorcycle in a family with more than 1 driver).

  • 17) Won’t the brake light blind my passenger?

    Our high performance attachment method allows you to easily move it to a passenger helmet when necessary. Our OEM/integrated unit (Phase II) features a temporary override feature which allows the light to be temporarily disabled via a magnetic key fob when worn with a passenger. This feature automatically resets to normal operation after pre-set period of inactivity (this eliminates having the unit remain disabled unintentionally).

Troubleshooting Guide

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  • 1) The inView Helmet Light isn’t working properly on my Indian motorcycle.

    Probable Cause: Indian motorcycles require an additional step to properly configure the inView unit to run with their electrical system.

    Solution: This configuration option is done through the inView app available on iOS or Android. After connecting to the motorcycle tap the “Setup Motorcycle” button then tap “SET TO INDIAN MC MODE” to set the MC unit to Indian MC mode. Remember to disconnect the MC unit from the app after verification.

  • 2) When the motorcycle is turned on, the helmet unit continuously flashes both directional lights and chirps.

    Probable Cause: The inView helmet unit was installed or positioned up-side-down when it connected to the motorcycle.

    Solution: Simply turn the helmet unit right side up – either removing it and reinstalling it from the helmet. If the helmet was upside down (hanging from the handlebars), just turn it over. The unit should reset and begin functioning normally. NOTE: How do you know the Helmet unit is installed correctly? If you can read the sticker on the back of the helmet, the unit it is positioned correctly. Also the “pointed” part of the light should be on the bottom.

    If the unit does not function when pressing the brake or turn signals remove the batteries and re-install them.

  • 3) After Installing the inView Helmet Brake and Turn Signal Light System, the Power-on LED on the motorcycle unit shows on and I’m unable to get brake or signal lights on the inView helmet unit.

    Probable Cause: Old Firmware in the motorcycle unit

    Solution: Upgrade the firmware on the inView motorcycle unit. Please follow the iOS or Android firmware upgrade instructions. If “Nordic Buttonless” does not show up in the list of Connected Devices in the inView App, you may need to power the unit off/on a couple of times (ignition on/off).

  • 4) I installed the inView unit on the motorcycle and none of the LEDs on the motorcycle unit light up.

    Probable Cause: You might be missing the 1 amp fuse in the fuse holder.

    Solution: Install the fuse that comes as part of the installation kit in the fuse holder on the red ignition-on power wire. If it is already installed, please check that the fuse is good. A spare is provided.

  • 5) Battery usage is higher than normal.

    Probable Cause 1: MC unit installed on Motorcycle is always on

    Solution: Is the unit connected to switched power? Are LEDs on the MC unit always on – even when the motorcycle is turned off? MC unit power should NOT be connected directly to the battery.

    Probable Cause 2: Wrong type of batteries

    Solution: Our unit was designed to be used with lithium batteries. Standard Alkaline batteries can be used if needed, but will not provide optimum performance.

    Probable Cause 3: Helmet unit is still connected to inView app.

    Solution: After testing or showing how the helmet unit lights up, using your phone, you have to be sure to disconnect from it. If you don’t disconnect it will continue to communicate with the phone which uses battery power.

  • 6) I am unable to connect the inView helmet unit to the inView app.

    Probable Cause 1: Low/No battery in the helmet unit.

    Solution 1: Test the batteries to be sure they are fully charged. We have found batteries fresh out of the package that had little charge left.

    Solution 2: If the batteries are OK, you may be connected to a motorcycle unit or another handheld device. inView helmet units are either paired or looking for a mate. Once paired, the bond is permanent until they disconnect (the sending source, either phone or motorcycle is turned off or the helmet unit is brought out of range). If a helmet unit is not disconnected properly, it could remain in paired state which would render it invisible to other devices. If this is the case, simple remove and reinsert the batteries to reset it.

    Probable Cause 2: Helmet unit is already connected to the Motorcycle

    Solution: When trying to connect the app to the helmet unit make sure the motorcycle is off and not with the engine running. Only one device can connect to the helmet at a time.

    Probable Cause 3: Improper disconnect from the app on a previous session.

    Solution: When disconnecting the helmet unit from the inView app make sure it fully disconnects. You should get a single chirp and single red LED flash from the helmet unit that indicates it disconnected.
    NOTE: This is only a problem on Android phones, where the helmet unit my not fully disconnect from the app. The app will show it Disconnecting… and greyed out.
    If the disconnect takes too long you may need to close out of the app and then restart the app. Or as a last resort you can reset the helmet unit by removing the batteries.

    Probable Cause 4: Helmet unit was never corrected after getting the up-side-down notification. Motorcycle was turned off before correcting the helmet unit.

    Solution: To “reset” the helmet you have to remove the batteries and then reinsert them.

  • 7) Why is there an accessory brake light included in the kit?

    First of all it adds additional brake lighting in the back. You can never have enough lights on the rear of the bike.  Especially if you are stopped at a light.

    But the second reason, and most important reason why we included this additional light is for the passive braking. When you slow down by way of letting off the throttle or down shifting, but not using your brakes, this action lights up the helmet light and accessory brake light. This lets people behind you know that you are slowing down, but not using your brakes.

    You should not skip this step in the installation as this light is easily connected to the motorcycle unit. This light itself is attached anywhere near the brake light. Could be on the brake light itself, on the bottom of a top case, or on the license plate bracket.

  • 8) When turning on the motorcycle the hazard lights flash on the helmet unit. Pressing the brake shows up alternating brake and hazard lights.

    Probable Cause: The motorcycle unit is set to Indian mode when the motorcycle is not an Indian motorcycle.

    Solution: Change motorcycle setup in the inView app to None-Indian Mode: Turn ignition on for the motorcycle. Open inView App. Tap Connect Device. Tap inView Motorcycle. Tap Setup Motorcycle. Tap Set to Non-Indian MC Mode. Confirm new mode by tapping OK. This will disconnect the MC unit from the app. Re-Connect to the MC unit to verify setting.

  • 9) Brake lights flicker or only light up on one side.

    Probable Cause: Low Battery indication

    Solution: Install new (Lithium) batteries. If the problem persists, please test the batteries. We have found, even brand new batteries are not always fully charged.

  • 10) Lights on the helmet unit do not respond correctly to brake or signal input from the motorcycle.

    Probable Cause: Wiring to the motorcycle unit may not be correct.

    Solution 1: First verify that the helmet unit is working properly by connecting to it using the inView app on your phone. If all functions on the app respond correctly to the helmet then there is a wiring issue. Tips: be sure that the connections are tight. Is the ground connected to the metal frame and not to a plastic cover? Make sure to disconnect inView Helmet from the inView app after testing. If you have a multimeter or 12 volt tester you can validate that the circuit you are tapping into works as expected.

    Solution 2: Verify connections to right, left and brake signal wires are correct. Test each circuit individually, and one at a time.

    Solution 3: Are the lights working on the Motorcycle Unit? If not, check the fuse on the red power wire. Replace the fuse if it is blown. Is the MC unit grounded correctly? Connect the ground wire to the metal frame of the MC. Be sure the wire connections are tight.

  • 11) I’m riding with another inView user and my helmet light is connected to the other rider’s motorcycle.

    Probable Cause: Helmet unit was oriented in such a way that the other MC unit saw it first.

    Solution: This issue will self correct as you ride apart and distance from each other. Once an inView unit is out of range it will disconnect from the MC unit and automatically to the closest MC unit it sees. Once a MC unit and Helmet unit pair the bond is permanent until the MC unit is turned off or the helmet unit is brought out of range.

  • 12) Brake light flashes upon turn signal activation

    Probable Cause: Brake and turn signal are on the same circuit

    Solution: inView requires a dedicated brake and turn signal input. On some motorcycles, such as HD Roadglide, the rear tail lights use the same wire for brake and turn signal input. In this case turn signal input can be acquired from the front turn signals where they serve as directional only. Please note: brake signal input must be acquired prior to any add-on or accessory module for example brake light modulation.

Wireless Brake Light and Turn Signal

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