Frequently Asked Questions

Product Support

Product

Click to expand

  • Not everyone wears a helmet, are there other mounting options?

    Sure! We will have jacket clips, magnetic mounts and ways to add it to your boat or trailer. Stay tuned!

  • Gmax has a system, how is yours different?

    Our unit is quite different from the Gmax. Since they need to focus most of their battery power on RF communication, their unit must be turned on and off every time you ride and the LEDs are not very bright – even at night. They don’t integrate turn signals and their system won’t work on CAN Bus motorcycles. It’s not programmable and upgradable and cannot be moved from helmet to helmet (ie driver to passenger). They have done a nice job with integration, but their light works on a couple of models of Gmax helmets only. Ours works on any helmet and any motorcycle.

  • Can it be swapped between helmets?

    Absolutely! We worked closely with 3M to secure a special hook and loop mounting system that is safe for your helmet, unobtrusive when the unit is not on your helmet, is secure in any weather conditions and allows for easy transfer between helmets. It is designed to break away in the event of a crash.

  • Will there be add-ons available later? For example, I’d like to be able to get a second mount for my wife’s helmet. That way when we ride two-up I can put it on hers.

    The unit comes with 2 mounts – and is easily transferred between helmets. We will offer transmitters and receivers separately for families who share 1 bike or for individuals who have more than 1 bike but fewer helmets.

  • What is the expected battery life and what kind of batteries will this use?

    Our pilot units used (2) AAA and we had participants who used them for an entire season without needing to change them. Our RF protocol uses almost no battery energy – so battery consumption relates directly to LED use – the more you are on your brake the faster you need to change the batteries (that said, LEDs are getting both brighter and more efficient all the time).

  • How hard is it to install?

    It installs easily. We use new, posi-tap connectors that can tap wires in a way that total wire integrity is maintained. The transmitter connects to power, ground, brake and left and right directional. The transmitter itself is sealed and can be located almost anywhere – under the seat, behind the seat, etc. – wherever wires are easy to get to. It draws almost no power and works on all motorcycles, including those with CAN Bus electrical systems. Once installed, it requires no maintenance or user intervention. It syncs automatically with your motorcycle and sends brake and turn signals to your helmet receiver. The helmet receiver attaches easily with special 3M tape, and 2 mounts are included so it can be switched quickly between helmets. Batteries are installed by removing 2 screws.

  • Can the helmet light/receiver be installed on a shorty helmet?

    Our unit can be installed on any standard DOT helmet meant for street use with a smooth hard surface (i.e. it won’t adhere to a leather covered helmet). The only other requirement is the real-estate to install it – an unobstructed surface area of approximately 5″ x 2.5″.

  • Where can I buy one of your units?

    Sales are exclusively through our web site until Q2/3 2019 when a distribution network will make them available in stores.

  • Do you have products other than the motorcycle helmet brake and signal light?

    Yes. A wireless bicycle running and brake light is in prototype and we will offer a snowmobile brake and running light.

  • Will it work with CAN-Bus systems?

    Yes! Our technology was designed to work with virtually all 12v motorcycle electrical systems.

  • How much will the unit cost?

    With US design and manufacturing, we will make inVIEW available at an introductory price of $179 through the end of 2018. A small increase will be applied in 2019 to achieve sustainable margins and maintain US manufacturing.

  • I have more than one motorcycle, can I use my helmet with all of them?

    Absolutely! A single helmet can be linked to multiple transmitters. (e.g. someone who rides more than 1 bike)

  • I have one motorcycle but multiple helmets, can I link them all to a single motorcycle?

    Yes! A single transmitter can be linked to multiple receivers (or helmets – e.g., 1 motorcycle in a family with more than 1 driver).

  • Won’t the brake light blind a passenger?

    Our high performance attachment method allows you to easily move it to a passenger helmet when necessary. Our OEM/integrated unit (Phase II) features a temporary override feature which allows the light to be temporarily disabled via a magnetic key fob when worn with a passenger. This feature automatically resets to normal operation after pre-set period of inactivity (this eliminates having the unit remain disabled unintentionally).

Support

Click to expand

  • The inView Helmet Light isn’t working properly on my Indian motorcycle.

    Indian motorcycles require an additional step to properly configure the inView unit to run with their electrical system. This configuration option is done through our iOS or Android app using the “Setup Motorcycle” button.

  • To install the inView Helmet light, how do I find the wires for my brakes and turn signals?

    To identify the wires on your motorcycle you can consult the wire diagram specific to your make and model from the internet. The wire diagram should indicate which color wire connects to the brake, left and right signals. You can then find those color wires on your bike and tap into them. If you remove a turn signal, you will likely see the color of the wire leading to it. This makes it easier to trace the same color wire under the rider or pillion seat.

  • When I replace the batteries, the inView helmet unit starts flashing the amber lights and beeps.

    This will happen when the motorcycle is on and the inView helmet unit is positioned up-side-down. As soon as you re-position(turn right side up) the helmet unit it will stop flashing and beeping.

  • After Installing the inView Helmet Brake and Turn Signal Light System, the Power-on LED on the motorcycle unit shows on, but I’m unable to get brake or signal function on the inView helmet unit.

    The fix for this is to upgrade the Firmware on the inView motorcycle unit. Please follow the iOS or Android firmware upgrade instructions. If “Nordic Buttonless” does not show up in the list of Connected Devices in the inView App, you may need to power the unit off/on a couple of times (ignition on/off).

  • I installed the inView unit on the motorcycle and nothing lights up.

    You might be missing the 1 amp fuse in the fuse holder. Install the fuse that comes as part of the installation kit in the fuse holder on the red ignition-on power wire. Please check that the fuse is good,. if it is already installed. A spare is provided.

  • The batteries in my inView Helmet Light are only lasting about a week and a half. Is that normal?

    Customers have reported on average about two months worth of battery usage on the inView Helmet Light. Police units have reported about 4 weeks of battery usage and they are heavy users. If you find your battery not lasting more than a week or two we suggest updating the firmware on the helmet unit by going to the support page and downloading the latest version. Follow the instructions above for Android or iOS to perform the update. We also suggest using Lithium batteries. Their power profile is much more compatible with inView than regular alkaline batteries. Insure your MC unit is connected to IGNITION-ON power and is not always on! Lastly, we also found that some customers have not disconnected the inView app from the helmet unit after testing it. Be sure to “Disconnect Device” after testing with the app.

  • I am unable to update my inView Helmet Unit with my smartphone.

    If you are trying to connect to the inView Helmet unit and it does not show up on the connection field in the inView App make sure there are working batteries in the unit. If not, please install fresh Lithium batteries. If there are working batteries in the helmet unit and it still does not connect, please insure that the helmet unit is not connected to the motorcycle (the inView motorcycle transceiver must be powered off). If the steps above do not work, please remove and reinstall the batteries in the helmet unit to reset the connection.

  • I am unable to update the inView Motorcycle Unit with my smartphone.

    If the inView motorcycle unit is on with one LED showing and “Nordic Buttonless” or “inView Motorcycle” does not show on the connection screen this is a known issue and can only be fixed by turning the MC on/off/on a couple of times while paying attention to the LED lights on the MC board. When you turn the MC unit on and you see a double flash of the MC unit brake LED and accessory brake LED, the unit should connect and show “Nordic Buttonless” or “inView Motorcycle” on the smart phone connection screen after “reconnecting” in the inView app. You should now be able to update the firmware. Please note – the helmet unit should be out of range or the batteries should be removed during this process. If you are getting a Bluetooth error trying to connect to the motorcycle transceiver you are most likely using an android device to update the firmware. To fix this error you have to clear the cache and force close the inView app. Then power cycle the MC unit and retry the connection to the MC unit for the firmware update. To clear the cache on your Android device open Settings then open Apps. Find and Tap the inView app. Tap Force Stop and then tap OK on the confirmation screen. Tap Storage and then tap Clear Cache. Cache will now read 0 Kb and has been cleared. Once this is done, you should be able to connect to “Nordic Buttonless” in the inView App and update the firmware.

  • I know I have seen this before.

    You may have seen a very different product. There is a reason a wireless helmet brake and signal light hasn’t existed successfully before. Our technology didn’t exist. Dimly lit LEDs, poor battery life, on and off switches and lack of other features don’t make for a compelling product. Third Eye inVIEW is dramatically different – in every aspect. The unit you may be referring to is dramatically different than ours. We are very familiar with it and others that claim to do the same thing. Since they need to focus most of their battery power on RF communication, their unit must be turned on and off every time you ride. Forget to turn it on and it won’t help you, forget to turn it off and the batteries will be dead the next time you need to use it. We have one of these – and the LEDs are not bright – even at night. Ours exceed DOT specifications and are very bright even in direct sun. Their system won’t work on CAN Bus motorcycles. It’s not programmable and upgradable and cannot be moved from helmet to helmet (ie driver to passenger). We couldn’t find a single helmet it would fit to properly. Ours works on any helmet and any motorcycle. Ours offers built in diagnostics so you know the helmet is connected and working properly. We can turn on features like brake modulation, there is much more. And, we are proudly made in the USA.

  • Is your technology safe?

    Absolutely! Our receiver produces less RF noise or radiation than a 20” loop of wire and is not impacted by typical infrared or radio frequency noise often found in urban areas.